Privacy Policy

1. Introduction

Pinkaew Group ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains what information we collect when you interact with our website or enquire about our programmes, how we use it, and the rights you hold regarding that data.

This policy applies to all individuals who visit our website at pinkaewg.cyou, submit an enquiry form, or enrol in any of our financial education programmes. It should be read alongside our Terms & Conditions and Cookie Policy.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only the personal data needed to respond to enquiries and deliver our programmes. This may include:

• Full name
• Email address
• Telephone number (if provided voluntarily)
• Enquiry or message content you submit through our contact form
• Programme enrolment details (programme tier, cohort dates)
• Website usage data collected through cookies (see our Cookie Policy for details)

We do not collect financial account details, national identification numbers, or sensitive personal data as defined under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

3. How We Collect Data

• Contact forms: when you submit an enquiry through our website
• Email correspondence: when you contact us directly by email
• Programme enrolment: when you register for a course
• Cookies and analytics: when you browse our website (see Cookie Policy)

4. Legal Basis for Processing

We process personal data on the following legal grounds under Thai PDPA:

• Consent: for marketing communications and optional analytics cookies, where you have given explicit consent
• Contract: to deliver programme services you have enrolled in
• Legitimate interests: to respond to enquiries and improve our programmes, where those interests do not override your rights

5. How We Use Your Data

• To respond to your enquiry or programme application
• To administer your enrolment and deliver programme materials
• To send relevant updates about your programme (session reminders, material downloads)
• To improve our website and course content based on aggregate usage patterns
• To comply with legal obligations under Thai law

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

6. Data Sharing

We do not share your personal data with third parties for commercial purposes. We may share data in limited circumstances:

• With service providers who support our website operations (hosting, analytics) under data processing agreements
• Where required by Thai law or a lawful order from a competent authority

Any third-party service provider we use is required to handle data securely and in accordance with applicable law.

7. Data Retention

• Enquiry data: retained for up to 12 months from the date of your last contact, then deleted
• Programme enrolment records: retained for up to 5 years for administrative and legal purposes
• Cookie and analytics data: retained according to cookie category settings (see Cookie Policy)

8. Data Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include secure server hosting, access controls limited to staff who need the data, and regular review of our data handling practices.

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant Thai supervisory authority within the timeframe required by the PDPA.

9. Cookies

Our website uses cookies to support basic functionality and, where you consent, to gather anonymised usage data. Please see our Cookie Policy for a full explanation of the cookies we use and how to manage your preferences.

10. Your Rights Under Thai PDPA

You have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data, subject to legal retention obligations
• Right to data portability: receive your data in a structured, commonly used format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, withdraw it at any time
• Right to lodge a complaint: with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

12. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that such data has been collected, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last Updated" date. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

14. Contact Information

Pinkaew Group
71/2 Sukhumvit Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand
Email: [email protected]
Phone: +66 38 472 6915